1. When does this privacy statement apply?
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website — including visitors, customers, and business contacts.
Personal data is any data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or browsing behaviour. If you would like to know more about personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
2. Who uses your data?
Delia Personal Assistance is responsible for the website deliapersonalassistance.com and is therefore the controller for the use of your personal data as described in this privacy statement.
Full details:
Delia Personal Assistance
Peppelbos 32
4191 MG Geldermalsen
The Netherlands
Chamber of Commerce (KvK) number: 94475008
Email: info@deliapersonalassistance.com
3. Whose data do we use?
We process the personal data of everyone who has had contact with us or visited our website. This includes website visitors, private clients, business clients, and contact persons of our partners.
4. How do we receive your data?
We receive your data directly from you when you:
- visit our website
- fill in data on our website (e.g. through our contact form)
- contact us by email, telephone, or WhatsApp
- communicate with us via tools we use to deliver our services
5. What data do we use?
We use the following data:
- name
- gender
- delivery / home address
- email address
- telephone number
- payment details
6. What do we use your data for?
We only use your personal data for purposes for which we have a lawful basis:
- when you have given us permission to use your personal data
- to provide you with the best possible service as a client
- for our internal administration — for example, accounting, marketing activities, fraud prevention, and risk management
- to comply with legal obligations, such as record-keeping for the Dutch tax authorities
7. How long do we store your data?
We keep your personal data for as long as we are legally required to do so, and for as long as is necessary for the purpose for which we use the data. For example, while you are a client we store your data in line with the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we store specific data about you, please contact us.
8. Who do we share your data with?
We may share your personal data with third parties only when:
- you have given us permission
- it is necessary for the performance of our agreement with you as a client
- it is necessary for our internal administration, marketing activities, fraud prevention, or risk management
- we are required to do so by law
9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means that, in principle, we also store your data within the EEA. In some cases, your personal data may be processed outside the EEA — for example, where we use service providers that operate internationally (such as our website host or contact-form provider). The rules in those countries may not always offer the same level of protection as in the Netherlands. Where this applies, we have ensured that your personal data is protected to an equivalent level by entering into appropriate agreements with those processors. If you have any questions about this, please contact us.
10. How safe is your data with us?
We have taken extensive steps — both organisational and technical — to protect your data as well as possible. Our systems and means of communication are secured to ensure that your data does not fall into the wrong hands. We also ensure that your data is only used by people who have permission to access it. If you have any questions about our security measures, please contact us. When we share your data with others, they are also obliged to treat it with the same level of care. If you notice that this is not the case, please let us know.
11. What are your rights?
Because we use your personal data, you have the following rights.
Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why this privacy statement explains in detail what data we collect from you and how we handle it.
Right of access
You may always ask us to view the data we hold about you.
Right to rectification
You may ask us to correct your data if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies in particular to data we use for direct marketing — you can let us know that you no longer wish to receive emails from us. The same applies to personalised recommendations on our website.
Right to data portability
If you are a client of ours, or if you have given permission for the use of your data, you may ask us to send you the digital data we hold about you, so you can transfer it to another organisation if you wish.
Right to restriction
You may ask us to restrict the use of your data. This means that, in certain cases, we may only store your data and not actively use it.
Right to be forgotten
You may ask us to delete all data we hold about you. We will then delete all data that can be traced back to you. In some cases, however, we cannot or may not yet delete your data — for example, we are required to keep certain data for 7 years for the Dutch tax authorities.
Right to lodge a complaint
You may submit a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). If necessary, you may also take the matter to court — in that case, the court in the place of business of Delia Personal Assistance will hear your complaint.
How to submit a request or complaint
You can submit your request or complaint by sending an email to info@deliapersonalassistance.com. We process every request or complaint within 30 days. If you submit multiple requests, or a particularly complex one, this may take longer; in that case, we will contact you within 60 days at the latest. We may ask you to identify yourself by submitting certain information, to ensure that you are the person whose personal data is concerned.
12. Which rules apply to this privacy statement?
Our privacy statement must meet several conditions, which can be found in particular in the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementing Act (Uitvoeringswet AVG). In addition, the general rules of Dutch law apply to our privacy statement.
13. Which cookies do we use?
You can decide for yourself which data we may use about you. If you have given us permission to personalise your profile based on your browsing and search behaviour, we can tailor our website to you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your device when you visit our website.
We use the following types of cookies on our website:
- Functional cookies — such as session and login cookies — to collect session and login information.
14. What do we do with data of minors?
Our website and services are not aimed at minors. If you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website, we assume that you have received this permission before your visit.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please contact us at info@deliapersonalassistance.com. We are happy to help.